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Privacy Policy

At Lolonaa.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

– Personal information such as name, phone number, delivery address, email address when you place an order or contact us
– Order-related information including products purchased, order history, and delivery details
– Communication data when you contact us via phone, WhatsApp, or website forms
– Technical data such as IP address, browser type, and device information for website performance and security

2. How We Use Your Information

– To process and confirm orders, including Cash on Delivery (COD) verification
– To contact you regarding order confirmation, delivery, or customer support
– To improve our products, services, and website experience
– To prevent fraud, fake orders, and misuse by reviewing order and return history
– To comply with legal and regulatory requirements

3. Cash on Delivery (COD) Verification

– For COD orders, we may verify your mobile number and delivery address before dispatch
– We may review previous purchase and return history through courier partner systems
– If return history exceeds acceptable limits, we may request advance courier charges or cancel the order

4. Sharing Your Information

– We do not sell or rent your personal information to third parties
– Information may be shared with courier partners strictly for order delivery purposes
– Information may be shared with payment service providers if advance payment or refunds are involved
– Data may be disclosed if required by law enforcement or legal authorities

5. Data Security

– We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure
– Our website uses secure systems and standard Shopify security practices
– However, no online transmission is 100% secure, and absolute security cannot be guaranteed

6. Cookies & Tracking

– Lolonaa.com may use cookies and similar technologies to enhance user experience
– Cookies help us understand website usage, improve performance, and personalize content
– You may disable cookies through your browser settings, though some features may not function properly

7. Your Rights

– You may request access to, correction of, or deletion of your personal data
– You may opt out of promotional communications at any time
– Requests can be made by contacting our support team

8. Third-Party Services

– Our website may contain links to third-party platforms (payment gateways, courier tracking, social media)
– Lolonaa.com is not responsible for the privacy practices of third-party websites

9. Policy Updates

– Lolonaa.com reserves the right to update or modify this Privacy Policy at any time
– Changes will be effective immediately upon posting on the website

10. Contact Information

– Hotline / WhatsApp: 01828-992299
– Website: www.lolonaa.com