Terms and Condition
Terms and Condition
Effective Date: 01/07/2025
Welcome to Lolonaa.com. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.
1. General
– Lolonaa is an online platform selling women’s fashion items including handbags, jewelry, accessories, clothing, footwear, and personal care products
– All products are imported from China and Thailand
– We reserve the right to update these terms at any time without prior notice
2. Product Accuracy
– We strive to display accurate product descriptions, prices, and images
– Minor variations may occur due to lighting, screen resolution, or product batches
– Lolonaa does not guarantee that all product information is error-free
3. Pricing & Payment
– Lolonaa.com provides 100% Cash on Delivery (COD) for all orders
– Customers are allowed to check the product before making payment to the delivery rider
– After receiving an order, we will verify the customer’s mobile number and delivery address to confirm the order
– We may review the customer’s previous purchase and return history through our courier partner panel
– If a customer’s return rate exceeds 20%, we reserve the right to request advance courier charges before processing the order
– Lolonaa.com also reserves the right to cancel any order if the order confirmation fails or if the customer does not comply with the above conditions
4. Order Confirmation
– Order confirmation will be provided via phone, SMS, or WhatsApp
– Lolonaa reserves the right to cancel orders due to stock issues, pricing errors, or suspicious activity
5. Shipping & Delivery
– Inside Dhaka: Delivery within 1–2 working days
– Outside Dhaka: Delivery within 2–4 working days
– Delivery timelines may vary due to unavoidable circumstances such as weather, strikes, or courier service delays
– Delivery charges (if applicable) will be clearly communicated at the time of order confirmation
6. Returns & Exchanges
– Returns and exchanges are subject to our Return & Refund Policy
– Products must be unused, unworn, and in original packaging
– Certain items may not be eligible for return due to hygiene or clearance sale reasons
7. User Responsibilities
– Users must provide accurate personal and contact information
– Misuse of the website or fraudulent activity is strictly prohibited
8. Intellectual Property
– All content including images, logos, and text are the property of Lolonaa
– Unauthorized use or reproduction is strictly prohibited
9. Limitation of Liability
– Lolonaa shall not be liable for indirect or consequential damages arising from website usage
10. Governing Law
– These terms are governed by the laws of Bangladesh
– Any disputes shall be resolved under Bangladeshi jurisdiction
11. Contact Information
– Hotline: 01828-992299
– Website: www.lolonaa.com